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Implementation Project Lead

InviteManager is seeking an Implementation Project Lead to oversee implementation projects and training for our customers. This position is an Individual Contributor role and a part of the Customer Support team and will report to VP of Customer Success.

This role has the unique opportunity to be our customers primary point of contact during the life of the project and carries significant responsibility in ensuring a positive customer experience while ensuring project scopes and project deliverables are met.

Responsibilities:

  • Responsible for the entire implementation process from scoping stages through the solution delivery cycle 

  • Deliver training for internal and external audiences across multiple formats, including webinar, classroom and on-demand

  • Determine customer needs and demonstrate how the software can be utilized to increase value and ROI to the customer business
  • Collaborate with our customers while providing consulting services and technical support to help them leverage their use of our products for maximum impact
  • Stay current on InviteManager product releases and work with various teams to update curriculum as necessary
  • Remain current on industry trends related to InviteManager’s products and education/enablement space
  • Timely completion of reporting, including training preparation and follow-up activities
  • Identify sales leads and share with Account Manager or Client Service Manager as appropriate

Qualifications:

  • 3+ years experience in client-facing project management
  • Customer service experience directly with external customers and managing customer relationships

  • Strong business acumen and presence, comfortable presenting to groups
  • Ability to quickly learn new software applications through self-study
  • Detail-oriented with the ability to think, work and act independently and successfully multi-task
  • Customer service orientation and experience
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