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Strategic Account Services

InviteManager is seeking several Strategic Account Services Associates to perform a variety of support-related functions critical to their success and reputation as the leader in the industry. Specifically, one of these three functions below will serve as a team member’s primary role, with cross-training provided to ensure that the ongoing commitments to InviteManager's customers are met.

Responsibilities

Quality Assurance:

  • Review and provide quality checks on data entered into customer software accounts
  • Review and provide quality checks on daily customer shipments
  • Perform recurring and as-need administrative tasks associated with accounts

Fulfillment:

  • Execute physical and electronic ticket order fulfillment for software clients
  • Service customers for shipping needs and issues
  • Build relationships with key InviteManager's customers
  • Organize and maintain fulfillment space on a daily basis
  • Maintain relationships with shipping providers (FedEx, UPS, etc…)
  • Perform routine day-to-day office operations and other tasks as assigned by management

Customer Support:

  • Manage and support corporate software accounts
  • Provide technical support/troubleshooting to software administrators and users via phone, email, and live chat
  • Act as liaison between customers, and development/technical support team
  • Perform recurring, and as-needed administrative tasks associated with accounts, including but not limited to: data entry, quality assurance, and leading software-training sessions

Qualifications

  • Bachelor’s Degree strongly preferred
  • 0 – 2 years of related work experience
  • Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
  • Excellent customer service skills, with a positive, can-do attitude!
  • Possess willingness to learn, and grow to meet the changing requirements of business
  • Prior experience in business-to-business software customer service, sales, or administrative support role preferred
  • Must have exceptional follow-through and possess a high level of attention to detail
  • Knowledge of Microsoft Office applications and comfort with learning new software programs
  • Excellent communications skills, both oral and written
  • Ability to work in a fast-paced, high-volume, results-oriented, entrepreneurial environment
  • Have a strong ability to prioritize, multi-task and work independently
  • Possess the highest level of ethics and integrity
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