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Customer Success Manager

Key Responsibilities:

  • Develop customer relationships and manage assigned accounts resulting in high levels of customer satisfaction and product renewal
  • Analysis of customer engagement to increase product usage and adoption
  • Expand revenue within existing accounts and gather referrals for new business opportunities

InviteManager Highlights:

  • Inc. 5000 fastest-growing private company by Inc. Magazine three years in a row
  • Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
  • 4.8 out of 5 Glassdoor rating
  • Highest commission rates in enterprise software
  • 99% customer renewal rate
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500

Desired Skills and Experience:

  • Proven expertise in client management and consultative selling, 2-5 years enterprise experience required
  • Proven success with a quota, managing activities, and forecasting
  • Expert knowledge of sales, sales operations, and account management
  • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
  • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
  • Proven presentation and executive meeting planning
  • High personal integrity, ethics and credibility
  • Expertise with standard corporate software including Salesforce.com
  • Positive Attitude
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